“A home visit is the best way to assess your needs.”
Samantha Shann
Occupational Therapist
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Every chair is unique and made perfectly to your requirements. With limitless combinations in style, fabric, size and accessories we’ll need to fully understand your needs to give you an accurate price.
At Oak Tree Mobility, we offer an award-winning national home-visit service. One of our friendly, occupational-therapist-trained advisors will bring you a chair to try in the comfort of your own home. They will take the time to assess your needs and discover the best solution for you. We are here to make your life as easy as possible and will leave you with a free, no-obligation quote to consider in your own time.
The six steps you can expect from a home visit...
1 – Style
Choose a chair that suits you and your home
2 – Action
Select from one of four rise and recline actions
3 – Size
Ensure your chair fits you perfectly
4 – Material
Select from our huge range of fabrics and leather
5 – Accessories
Customise your chair with a choice of extras
6 – Quotation
Receive a no-obligation quote based on your choices
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Your pricing questions answered
We understand that you've probably got a lot of questions. Don't worry – that's completely understandable. To help, we have put together a list of answers to some of the most popular questions that we get asked.
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Why are there no prices on the website?
Every chair we manufacture is unique and made to order for the specific needs of its user. No two chairs are the same: our choices of styles, fabrics, sizes, and accessories produce limitless combinations. This makes it impossible for us to give you an accurate price without first fully understanding your needs. We strongly recommend booking a home visit with one of our experienced consultants. They can offer expert advice and help you choose a chair that meets your needs perfectly. There will be no pressure or obligation to buy, and you will be given a quotation to consider in the comfort of your own home.
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Am I committing myself to anything with a home visit?
No. Your home visit will be completely obligation free. The only thing we might ask for is a cup of tea! We will simply take the time you need to answer your questions and help you try out one of our chairs. At the end of the visit, we will leave you with a quotation based on your requirements.
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Will I get help assessing my specific needs?
Yes. Our friendly advisors will take their time to speak to you about exactly what you want from your chair. They will be able to advise you on the best options and explain how our chairs can help you find the comfort you are looking for.
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Will you train me in the use of my new chair?
Yes. When we deliver your new chair, we will take the time with you until you feel completely comfortable. We will show you the controls and demonstrate the best way to rise and recline. All our chairs are really simple to use and our customers are usually ready to go in no time.
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What after sales service can I expect?
We have built a reputation for first-class customer service, and that will continue after you have received your chair. Our experienced and dedicated team are here to answer any questions you might have. If you ever need us, simply give us a call and we’ll be ready to help. In the unlikely event that you experience any technical difficulties with your chair, we have a team of expert technicians on hand too. Your peace of mind is guaranteed.
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What happens to my traded-in furniture?
We will collect your old furniture on the same day we deliver your new chair. We will take your old furniture away and set up your new chair for you. We will then donate the old furniture we collect to the British Heart Foundation, helping them raise money.
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Will I get something for my old furniture?
Yes. If you trade in an old chair, we will give you a minimum of £250 off your new chair. We will then donate your old chair to the British Heart Foundation, who will use it to raise money for their research.
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How can I arrange delivery?
Once your chair has been made and checked by our rigorous quality control, our customer service team will contact you to arrange a convenient delivery date. You can also expect a call from our delivery and installation team thirty minutes before they arrive to notify you they are on their way.
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How does delivery and installation work?
We provide a two-man white-glove delivery and installation service included in the price of all our chairs. Once we arrive, we will ask you where you would like your chair positioned. Then we will unwrap it, remove all the packaging, assemble it and help you familiarise yourself with the controls. We will not leave until you are completely satisfied and comfortable with your new chair.
Autumn Half Price Sale
This spring, we are offering a sale so good you’ll hardly believe it. If you buy a chair, we will give you any other chair or bed half price!
£250 Minimum Trade In
Trade in your old furniture and we will give you £250 off your new chair! We will then donate your old furniture to the British Heart Foundation to help them raise money for their research.
The Personal Touch
Made to Fit Craftsmanship
We believe in the power of individuality and our chairs are made for individual people. We love that every Oak Tree customer has his or her own story to tell, and we build products to fit thousands of different people.
Bespoke Tailoring & Customisation
At Oak Tree, we offer an extensive range of luxurious fabrics and leather. These feel great and also allow for complete personal customisation, ensuring your chair looks as good as it feels.
Luxury as Standard
Great design and beautiful materials are fundamental to every Oak Tree product. Hundreds of details have been considered and our chairs are only made in Britain, so you’ll enjoy the very best comfort and quality.
Our first-class service commitment continues long after you’ve bought a product
You are in safe hands with Oak Tree Mobility. Nothing is more important to us than our customers, and we care deeply about providing you with the best experience possible. But our commitment to you doesn’t stop once you’ve bought something – it continues for as long as you need it. From industry leading warranties and exceptional after-sales service to products that are designed to last, Oak Tree is with you for as long as you need.
Made in Britain. Built for You
We are British to the core. Oak Tree was founded on the values of reliability, strength and integrity. All our chairs are proudly designed and manufactured here in Britain.
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